Nebraska Heart Hospital Among 2% in the Nation to Achieve Both 2013 Healthgrades Honors for Patient Safety Excellence and Outstanding Patient Experience

Nebraska Heart Hospital announced today that it has achieved the unique distinction of being the recipient of two Healthgrades 2013 awards:  the 2013 Outstanding Patient Experience Award™ and the 2013 Patient Safety Excellence Award™.  Less than 2% of the nation’s hospitals achieve this unique recognition, with only 72 hospitals performing at the levels required to distinguish their organization in these two areas in the same year.

opea_m_2013Being designated with both honors is unique as it demonstrates outstanding performance in two key areas as measured by data reported to the federal government, the patient safety indicators measured by the Agency for Healthcare Research and Quality and consumer experience surveys reported via the Hospitals Consumer Assessment of Healthcare Providers and Systems, known as HCAHPS.

The benefits to patients in these communities are significant.  When compared to hospitals performing in the bottom 5% for patient safety, on average, patients treated in Patient Safety Excellence Award hospitals were also:

  • 81% less likely to experience hip fracture following surgery compared to hospitals ranked in the bottom 5% in the nation
  • 80% less likely to experience pressure sores or bed sores acquired in the hospital compared to hospitals ranked in the bottom 5% in the nation1
  • 70% less likely to experience a catheter-related bloodstream Infection acquired in the hospital compared to hospitals ranked in the bottom 5% in the nation1

psea_m_2013During the 2013 study period (2009-2011), Patient Safety Excellence Award hospitals showed better than expected performance in providing safety for patients in the Medicare population, as measured by objective outcomes (risk-adjusted patient safety indicator rates) across 13 of the 14 most common patient safety indicators, as defined by the Agency for Healthcare Research and Quality (AHRQ).

In addition, these hospitals have outperformed in areas measured related to a patients’ experience, as reported by patients themselves.  To be eligible for the Healthgrades 2013 Outstanding Patient Experience Award, Nebraska Heart Hospital must have met the clinical quality threshold for this award and have data for a minimum number of HCAHPS surveys:

  • Clinical Quality Threshold – Nebraska Heart Hospital ranked among the top 80% of hospitals for clinical quality as ranked by average z-score across the conditions and procedures that Healthgrades evaluates using Medicare data.
  • Minimum Number of HCAHPS Surveys – Nebraska Heart Hospital had data for at least 100 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys to reliably assess performance.

“At Nebraska Heart, it is essential for us to treat our patients like family,” commented Michael Ronning, Chief Administrative Officer for the Nebraska Heart Hospital.  “Not only is it important to us that each and every patient leave here healthier than when they came, but also that they look back on their stay at Nebraska Heart as a positive experience as a whole.”

“Healthgrades report highlights the variation in hospital quality, both locally and across the nation, in order to show consumers that spending time on understanding hospital performance can be a matter of life and death,” said Evan Marks, EVP Informatics and Strategy, Healthgrades. “Consumers can be assured that a hospital that has been recognized with a Healthgrades 2013 Patient Safety Excellence Award has demonstrated an established commitment to patient safety. Achieving both this honor and the Healthgrades 2013 Outstanding Patient Experience Award are unique accomplishments to be applauded.”

Nebraska Heart Hospital strives to be in the top tier of performance for all quality measures. They recognize the ongoing need for quality improvement and process change and continually seek opportunities to improve all areas of patient care, research and education.

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: today.

[1] Statistics are based on Healthgrades application of QI Windows® Software (version 4.4), developed by the Agency for Healthcare Research and Quality (AHRQ)

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